Privacy Policy

My Success Story – Privacy Notice

We collect, hold and processes information, including personal information about our customers. We recognise that this information is important and that we are responsible to the customer for the information we hold about them. As such, we take seriously our responsibilities under the General Data Protection Regulations and the Data Protection Act 2018.

We are a data controller. This means that we have to look after all the personal information we collect and use and make sure that we do this appropriately, correctly and safely.

If you require general information about the General Data Protection Regulation and the Data Protection Act 2018, information is available on the Information Commissioners website at:

Changes to this privacy notice

We will periodically review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. When such changes occur, we will revise the last updated date at the top of this notice. If there are substantial changes to this statement or regarding how we will use your personal information, we will advertise the updated notice on our landing page.  This privacy notice was last updated in May 2020.


This website is designed to be as accessible to as many users as possible.

Making the website accessible to you

There are several ways to create a user-friendly website from your web browser.

Sight Problems

You may like to change the colours, font and text size of our website.  The BBC My Web My Way has an easy to use guide detailing how to change these settings in your internet browser.

Problems with sight

Our website is designed to promote the use of screen readers, such as Jaws and NVDA. If you have the software, you can access the majority of our website.

Hearing Problems

All our content is in plain English for ease of users.

If you are struggling with our website, please contact us.

Reading Problems

You may like to change your fonts, text size and contrast colours. The BBC has an easy guide, as above.

Mobility Problems

You may like to change your keyboard and mouse setting to make the controls easier to use. You can alter your equipment by slowing down your mouse, using alternative software or altering the keyboard to your settings.

Reporting Accessibility Problems

If you experience any problems in accessing any information on this website, please contact us and we will do our best to help.

We are always looking to improve the accessibility of the website. Thank you for your feedback in this regard.